Our Services
We can provide full aspects after-sales service :
• You can send technician to our factory to learn to operate the machine before 1 month from the machine delivery. We can offer food and accommodation.
• When machine arrives in your factory, we will send technician to your factory to install, test the machine and train your workers. • If you need one Chinese technician work long time for you, we can help you for that since we have long term cooperation with them.
• Life-long after sales service for our machines.
• Our warranty extends to 18 months
FAQ
Q1:When can I get the price?
A1:We usually quote within 24 hours after we get your inquiry. If you are in urgent to get the price, please call us by +86-517-86666666 or tell us by Email so that we will take your inquiry as the first priority.
Q2:How can I get a sample to check your quality?
A2:After price confirmation, we sincerely invite you to our factory to check our operation and production.
Q3:Can you do the machines' appearance design for us?
A3:Yes. We have a professional team with rich experience in machine's appearance design and manufacturing. Machine structure design is according to the products that you want to produce.
Q4:What's your after sales service?
A4:When machine is delivered from our factory, we’ll apply the visa for our engineers to your country. As soon as the machine arrives in your factory, we’ll assign them to go immediately. You can also assign your staff to our factory to learn.
Q5:Could you also supply raw materials?
A5:Yes, surely we can. We have long term cooperation with many raw materials suppliers. They can provide us good quality and good price. This is in our service chain.
Q6: If I need to change certain spare parts, how can I confirm the item No. with you?
A6: Each spare part on our machine has unique code No. We have the spare parts codes regulation system. We only need you to tell us the laser code No. on the spare part. Then we can confirm with you the drawing at the soonest time and supply you the spare part accordingly.
